F.A.Q
How do I order?
- Simply add items to your shopping cart!
- However, if you do not wish to use Paypal, please email marytan@goowy.com with item you wish to purchase, your name, email address, postal code/country and method of payment (Checks only).
- We promise to keep your information private and confidential.
- We will contact you within the next working business day (Monday-Friday) with a confirmation of your final price, and a request for your full name, shipping address.
- Items will be shipped upon receipt of payment, which must be made within 3 working days.
How much is shipping and handling?
- There will be a flat fee of $3.50 for shipping and handling within the United States. All items will be placed in a Ziploc bag to ensure it does not tarnish, and then in an organza pouch and a box with bubble wrap.
- Free domestic shipping on all orders US$50 and above!
- For international orders, you will be contacted directly via email for your shipping total.
- Requests for overnight delivery/FedEx will be contacted directly via email.
- F.E.D. will not be responsible for any losses due to mail services.
- Customers who have an Abilene Christian University Box in the Campus Center do not need to pay shipping! Simply contact me to arrange a meet up.
Do you do gift wrapping?
- Yup, for an additional US$3 per item, we will box, wrap and ribbon your gift for you! Please let us know prior to payments whether you will require gift-wrapping services.
Do you do remakes?
- Depends, over half of my material is bought abroad (London, Singapore, Mexico, etc). I prefer to preserve the unique design of each item. However, if you have any special requests/preferences, please contact us directly.
Do you accept refunds?
- No. If an item has been damaged, you may return it to be repaired. Please include a self-addressed, pre-stamped package.
Are there any discounts/offers?
- Sales are held frequently to get rid of old stock, so check back often!
Can I receive updates?
- Absolutely! Just email us at marytan@goowy.com to receive updates and the latest news!
How should I take care of my jewellery?
- Wear jewellery for appropriate tasks, avoid wearing them while cleaning, exercising, etc.
- Don't let your jewellery come into contact with nail polish removers, perfume and hairspray. This will react with the metals and cause them corrode.
- Clean your jewellery regularly, use a professional and trusted jewellery cleaning product.
- Never go swimming in your jewellery; chlorine in swimming pools can cause damage.
You haven't answered my question...
...then please email us at marytan@goowy.com ("Question" in subject line).